Frequently asked questions

The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding for reasonable and necessary supports to people under 65 with a significant and permanent disability. It helps participants access the services they need to live independently and participate in their community.

You may be eligible if you are under 65, an Australian citizen or permanent resident, and have a permanent and significant disability that affects your ability to take part in everyday activities. If you're unsure, contact us and we can help guide you through the eligibility process.

Yes, MiCare Choice Services is a registered NDIS provider approved by the NDIS Quality and Safeguards Commission. This means we meet strict quality and safety standards, and we can work with participants regardless of how their plan is managed — agency-managed, plan-managed, or self-managed.

We work with all three plan management types: Agency Managed (NDIA manages payments directly), Plan Managed (a plan manager handles your invoices), and Self Managed (you manage your own funding). No matter how your plan is managed, we can support you.

Simply contact us via our enquiry form, give us a call on 03 8845 2223, or send an email. We'll arrange a free, no-obligation consultation to understand your needs, discuss your goals, and explain how we can help. From there, we'll create a personalised service agreement.

Absolutely. We believe the relationship between you and your support worker is essential. We take the time to match you with workers who suit your personality, needs, and preferences — and you always have the option to request a change.

MiCare Choice Services currently operates in Victoria. Contact us to check if we cover your specific location.

Yes, for participants in Supported Independent Living (SIL), we offer 24/7 support. For other services, our office hours are Monday to Friday, 8am–6pm, but we can arrange after-hours support where needed.

Your first meeting is a relaxed, no-pressure conversation. We'll learn about you, your goals, your current NDIS plan, and what support you're looking for. We'll explain our services and answer all your questions. There's no cost or obligation.

Absolutely. We welcome and encourage family members, carers, and advocates to be involved in the planning and delivery of your supports. Your support network is an important part of achieving great outcomes.